Online help:
Connecting to remote support

Getting quick and efficent remote support is straightforward using our online tool. Please make sure that you have let us know you're connecting - we don't sit in front of this at all times, so we might ask you to wait for a short time before connecting.

1) Point your web browser at

2) The program should download automatically

Step 1

3) Run the file, and accept the pop-up that should appear

Step 2

4) The remote support window should then pop up

Step 3

5) If the system asks you to allow a technician to control your machine, please allow it, and don't leave your machine until the technician has got full access as required.

Optimal Tools

IT Support and Consultancy for Small and Medium Businesses in London

© Optimal Tools Ltd 2015
Kemp House, 152 - 160 City Road, London EC1V 2NX
020 7898 3215
Skype: optimaltools

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